Exceeding your expectations.....

 

Field Management Services

 

a small, friendly management and fulfilment company

based in Reading, Berkshire, England.

 

.........support services and beyond.

Just call 0118 947 3262

 

FMS offers complete reliability, professionalism and integrity in our support services: 

 

  • Receipt of orders by telephone, post, fax and e-mail/internet.

  • Banking monies on client's behalf.

  • Processing credit card orders on client's behalf.

  • Data-capture and processing of telephone, post, fax and e-mail/internet orders.

  • Name, address, source code, captured from media lead-generating campaigns.

  • Generating individually coded dispatch labels.

  • Warehouse, picking, packing and dispatching the customer's order.

  • Customer services, including telephone calls & personal customer letters; handling & issuing of refunds.

  • Advising customers of ‘out of stock' items by letter or email.

  • Stock control.

  • Customer services

  • Banking and reconciliation reports.

  • Deduplication, list management and processing.

  • Design (sourced outside), print, stuff and posting of mail shots.

  • Database information provided at specified intervals.

  • General administration reports at specified intervals. 

 

 

 

 

 

Field Management Services or F.M.S. as it is popularly known.

 

F.M.S. started life in September 2000 from a converted bungalow in the leafy Berkshire countryside several miles outside Reading.

 

It was the brainchild of Marion & Peter Field who had been working for a Mail Order company and realised there was a gap in the market for a specialised management and fulfilment company offering a customised service to the smaller mail-order companies.

Their first account was the company they had been working for. This was soon followed by several more clients who were acquired through word of mouth. They very soon

realised they had outgrown their existing premises and urgently needed to find larger premises which they eventually found in February 2003.

 

They moved to Tilbury Close which provided a large open-plan office above a fairly large warehouse.

 

F.M.S. employs a staff of six plus temporary staff when required. It is happy atmosphere to work in where all members of the team work together to ensure complete satisfaction for the clients, customers & staff alike.

 

In addition to the management and fulfilment services available, F.M.S have provided a team of fully trained staff to assist at a number of Business Opportunity Seminars, providing full administration services including registration, distribution of information materials to the delegates plus processing of orders.

 

 

 

Call us now to discuss your requirements 0118 947 3262

 

 

                   

 

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